Description
Kigali, Rwanda — Rwanda Energy Group (REG) has reaffirmed its commitment to delivering quality electricity services and achieving 100% electricity access in designated residential areas by 2029, with the national electricity access rate currently at 88.3%.
The commitment was reiterated during the closing event of Customer Service Week, held in Kicukiro District on Friday. REG’s senior management assured customers that the institution would continue improving service delivery, with particular emphasis on reducing the time required to restore electricity following outages, including those caused by factors beyond REG’s control.
Customers commend improvements in REG’s service delivery
Several REG customers commended the institution for improvements in customer service compared with previous years. They noted that although power interruptions still occur, REG has demonstrated a willingness to respond promptly and resolve reported faults.
